By Taga Mindanao, on January 12, 2009
Business, Consumer, Government, Mindanaoan Update
Tags: address, agency, customer service, filipino, Government, mail, Mindanao, mindanaoan, philippine post office, philippine postal office, philippines, post, postal, service
I don’t know about you but I’m getting more and more disappointed with the Philippine Post Office. A few months ago, I received a very important package from the United Nations and its sides were torn and were deliberately “put back together” by mere use of a transparent packing tape. You could just imagine how insulting that was — I wonder if an employee or two from the national or local post office thought that there was money inside the large envelope or probably some lucrative contracts?
And now, after traveling for two days, I come home and see my mails…and I find out that they were all supposed to be delivered last November and December! One package, for instance, was full of important coupons I could’ve used to avail of discounts during the Christmas holiday shopping sprees. Another letter contained a super cool gift certificate I could’ve used to avail of a P5,000-worth of spa services…the problem now is that the deadline for me to redeem the gift was December 31, 2008 %^&*%$#%) Isn’t this so disappointing? I’m actually furious about this!
I’m sure I’m not the only soul out there who has a ton of complaints against the Philippine Post Office. Does this mean it’s high time for the national government to give the PPO a much-needed “facelift” (or intense scrutiny of its services especially prompt deliveries of important letters and packages) or probably think of just closing it down?
What are your thoughts?
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30 Comments to “Should we now close the Philippine Post Office?”
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I was just on the phone with my mom in America before finding your blog and reading this post. Most of the cards she sends are never delivered. Luckily packages are held at the post office for pickup. I have heard they do not deliver mail to a street unless they have more than one, if so, why do I never get cards and letters from America. I would get a postal box, but it is not worth it for a few letters/cards a year.
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Hi Bruce,
Thanks for dropping by! Actually there still aren’t any guarantees that you still receive your mails even if you have a postal box. I have heard of horror stories — birthday cards getting torn because employees at the post office think that there’s money inside or parcels getting a suspicious “facelift” (i.e. sides are opened and then resealed with transparent packing tape) With the advent of the Internet and emails and with the decreasing costs of couriers, it’s best to opt for the faster, safer albeit a bit costly service. I think it would be difficult for me to trust the Philippine Post Office again.
Irene
http://www.Mindanaoan.com
that’s weird coz the same handling was done to my package from L.A. It was supposed to be delivered ten days after sending, but i received it only late this January 2009. I wasnt even expecting the package anymore since i thought it was already robbed/taken by other people in the post office. Before Christmas day, I’ve made checking and follow ups in the post office. Since it was sent November 28th… i was supposed to receive it on December 10th or at least before Christmas day. But it didnt came. And I also didnt hope i could receive it anymore.. we have the tracing number but people in the post office keep on telling me that if the package starts with LC…. they can never trace if it’s delivered to the right person. The package did came anyway with a transparent plastic tape at the bottom of the box.
now that i read all of your experiences i’m now scared that i might not get my package from CANADA. my gf sent it last sunday, canada post office said that it will only take 7days but its already tuesday here(philippines) and its still not here. i tried to call the manila post office and their number is not in service.
i think they should close it!!! coz its fuckin crappy..
Hi, I have the same dilemma. I’m expecting a package from Hong Kong which was shipped since April 6! Does anyone know how to reach the post office? Number or anything? I’m based in Quezon City.
@fil – Was the package sent through regular mail?
I have the same problem my package is still not with me as of the moment. I bought an item on ebay last April 28 and according to the Online Tracking System it was Dispatch internationally last May 3 8:58pm American Time. And as of the moment the package is still not with me.
My Sister also bought something in ebay 4 days after i bought something. And Guess what her package arrived just now.
The package sent to me was a box with tennis racket.
My sister’s Package was a small box with some beauty products in it
I think we really cannot trust our Philippine Post Office and that’s sad. I sent some beautiful stamps for my mother’s collection. She didn’t receive it, maybe the people at the post office thought that there was money inside. Are they being paid well by the government? Sorry to be rude but that’s how I see it.
@David – were there items missing? How was the packaging…was it ruined somehow?
I send Ems package from tokyo to davao but until now wala pa dn pina check ko na d2 sa tokyo june 16 hinulog ko 17 ng 3pm nsa manila na after non mag 2 wks na wala pa rn d pa rn nakarating ang padala ko lagi nlang yn sa davao postal office dati dn nagpadala me d nla hinahatid inaantay pa nila kunin sa main ang bagahe ano klase yng serbesyo nyo dapat bigyan liksyon yn mga empleyado dyan nakakahiya kayo halos lahat nagrereklamo sa inyo anu pakapalan nlang ba talaga dyan ,na experience ko pa twice dyan kukunin u nlang bagahe nagpapabayad pa kesyo me tax dw eh bayad na nga yn d2 alm nyo sa davao lang yan sa part nga luzon ilan beses na me nagpapadala pero dumating sa tama dba dapat 3 to 5 days lng ang ems sbhin na ntin malayo davao cge 1 wk pero sobra na mag 2wks na wala pa rn , grabeh dapat bigyan ng pansin yn ng mga opisyal dyan sa davao pinapaganda nyo nga mga lugar dyn dapat unahin nyo ayusin serbisyo nyo sa publiko kc d nman yn libre binabayran nman kayo .sana bigyan nyo nga pansin mayor duterte o kahit cno na opisyal pa dyan sa davao lalo na kyong nsa postal davao
Important quality of a good postal service is reliability, efficiency and trustworthy…sadly, the Phil. post office is lacking these reputation. We should just close the Phil post office..they are useless..they could not even provide contact numbers in their website to follow up missing/undelivered mails.
@bingo – I agree, the PPO should post contact numbers so that people can ask. Not sure if they have a reliable tracking system, though. A hotline number is a good idea!
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@mimi – You aren’t alone. Andami nang may problema talaga sa postal offices dito sa Pinas. Kaya tuloy marami nang nagpe-prefer na mag-courier na lang. Unfortunately, hindi lahat maka-afford sa rates ng courier. tsk tsk
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same problem someone sent to me a package from hk on june 1 2009 pero wala kahit noticed kahit my serial number kami hinawakan.wala parin..fucking shit
@fe – ouch! I’m so sorry to hear that. There really should be a tracking system na sa Philippine Post Office. Siguro naman the government can allocate money for this, di ba?
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i think it’s more than disapointing. It’s embarassing!!! I have a Korean friend who stayed here in the Philippines for six months, and she IS practically aware of the problems of the PHILIPPINE POSTAL OFFICE. She ask her mother if she can send a package of beauty products particularyly SKIN FOOD, of Korea. After receiving a call from her mother that the package is already sent, she went to check the item in the post office, and found out that the package is openNed and looks similar as motioned above. And the post office personnel told her that she has to pay a big amout of P2500 for additional because the package MIGHT be income generating so she has to pay tax fee. She asked why the package was openned and got the panicing answer of the officer, “I DONT KNOW, THEY OPENED IT IN MANILA”. To all the people involved with this degrading act, SHAME ON YOU!
bad3p nmn! tlga bng gnyn p0zt office s pinas?. nag order kz me ng cp eh. n95.. sa eBay. bka h0uzing nlng mkuha q.. sna nmn mdeliver skn ng d0or 2 d0or. haAy buhay.. pinaghrpn q pa nmn ung pinambili q nun. mhrp lng aq. tp0s gn2? mgbbyd pa?? tp0s mkta q. h0uzing nlng? wahahah. nkkbd3p tlga! wla aq pera pmbyd sa knla!
@mimi. sng part ng luz0n ka nagpdla? thru p0st office lng dn? taena nmn mga nbza q sa net b0ut philp0st. shet!
i agree with all of you. and i encountered many times too. there’s a time also my friend send to christmas card with a small keychain inside the envelope, maybe the staff of the post office thought it has important stuff inside the card so they open it.i ask one of the staff who gave me this envelope why this envelope has torn like that and the keychain they just put a tape in it and put it outside the envelope, he just answer me ” i dont know ” can you imagine it ?
another thing for me to complain about the POST OFFICE IN MANILA was the staff in window 131 to 124 always come late. i thought post office open at 7:am but to my surprise i went there around 7:45 , there nobody there, the staff come at arouind 8:15 and take there breakfast there up to 8:35 , and i thought after they taking breakfast i can get my parcel , but they tell me that i have to wait for the IN CHARGE OF CUSTOM to check the package, and it worst than the staff of post office. he came in around 9:30. what the hell is that!i have to be late by my work whenever i have package to get from post office in manila , really got mad and disappointed by this post office. can”t they discipline there staff? sometimes i think its better for them to start at 10:00 am and closed at 7:00 at least that way i can go there after office hours.
Well, I just browsing about where to find some complaints in PhilPost I found this website (kala ko ako lng nag complain dami na pala natin) and read some comments here. When I first mailed my disc to Japan it went out just fine it arrived exactly 12 days (ordianry mail) so I was happy about it thinking that PhilPost was really changed a lot. (hindi na magnanakaw)
Only July 9, 2009 I mailed again to Canada but this time on EMS (kasi sabi daw nila dun 5 days lng) I pay Php924.00 but up to his moment it never arrive and their tracking services was useless (palaging error) when you put my tracking no.
I don’t know what to do with this people, there playing games with us. I hopw that this PhilPost will be close soon kasi puro mga inutil lahat dyan. Yung mga reasoning nila walang kwenta talaga I don’t know kng ipinasok ba sa kanilang utak yung sinasabi nila.
I will never ever mail with them, Fedex rate is twice the price but its more secure and reliable.
guyz. panu pag mali yung postal code pero tama naman yung address. akala ko kasi isa lang ang postal code ng pinas. ang tanga ko!! nagtanung kasi ko dati sa isang site if ano ang postal code ng pinas. ang sinabi ay 2010. yun. marami nagsabi na 2010 nga. magsignup kasi ko dati sa yahoo.. kylangan nun. Ngayun ang postal code ay address to mabalacat, pampanga. pero im here naman sa bulacan. at complete address naman yung binigay ko dun sa seller sa eBay. tamang tama. including my street, town, province, country. ang mali lang is postal code. anyone experience this? sagot naman kayo. huhu.. sayang yung pinangbili ko. tagal kong pinaghirapan nun ah..
me nag order ng laptop sa ebay 2pcs pra sa akin at sa gf ko,ung akin dumating na after 2days pero sa gf ko wla pa din..d2 po me sa korea ang gf ko nsa pinas..hay maami tlg mgnanakaw ata jan sa phil. post office..ayusin nila yan jan bka wla na cla mging cutomer sa sunod.
I don’t think it’s the post office in the Philippines that’s ripping up packages and taking things out and repackaging them. I believe it is the Philippine custom service. I mail a package recent from the US to Philippines. The package contain 2 used cell phones and some T-shirts. I later learned the package arrived to the recipient without the cell phones. I guess someone along the way took the cell phones for their own personal gain.
I was told the package should arrive to its destination in 5-10 days, but it took a whole month. The reason why it took a whole month was because the custom service in Philippines are going through every packages to see what they can steal.
This is a real tragedy as you can’t mail anything to your friends or relative other than letters. They ought to make it a serious offense for stealing from the mail which in theory is the property of the postal service.
It really sucks that you can’t even send a used cell phone to a friend in Philippines. Bottom line is don’t mail expensive gifts to your friends in the Philippines. Just wire them the money and tell them to get it themself. Of cause that would ruin the fun of surprise, but it’s better then them not getting it!
The only time I received attention from my family was when I did something wrong such as using drugs. ,
What?
I have had the same exp. all my mail is opened especially if it is a package they come from the States and to them it is exactly as described in this forum they are looking to gain of what comes in and even the post office will do the same thing and hold your mail and charge you a hold fee of 35 peso and then only hold for 30 days then the card they send says it is theirs instead of sending it back to where it came from. Just more grifting and scam and theft from the P.I., The post is not a goverment facility like in the states but tampering or holding mail for extortion or the recipient should be a federal crime and maybe the US Embassy needs to look closely at our claims as stated in this forum as well as the post master of the US or other countries. A probe into Customs and the PH post office is indeed needed but also all the couriers here. My suggestion is the you use FEDEX even though it is contracted out to Air21 once in the P.I you may then receive your package also have it addressed to a Filipino you can trust or to a business they work at or both cause then it is less likely to be tampered with even though the return address is what they look at but if they see it is going to a foreigner by name then it to them is fair game. This whole place is full of this type of behavior not just the Post but all goverment agencies from the top down to the bottom
Hi.i have just read your post and the others because i am looking for a site where i can file a omplaint because i am greatly disappointed with the Philippine Postal Service. I am deeply ashamed because my British boyfriend sent me my Xmas gift and birthday gift together with my ex-colleagues xmas present and sent it last November 13,2009 so that it will at least arrive on time and it`s now the 16th of February 2010 and i cannot count the times i`ve been to the local Post office and voiced my concern and they just tell me to wait and to file a complaint in Manila and i am here in mindanao.
My boyfriend is very upset and disappointed with our postal office `coz he sent some special things in there with the thought that it will reach me and now he doesn`t trust our postal service anymore and has sent me something recently but through a more reliable company.He has filed a complaint with their postal services but they said,that the mistake is on our side (Philippines) and it is just so embarassing.I have given up on that package.With our type of postal service, Goodluck and May God Bless our country
@jan – I’m sorry to hear about your bad experience. Seems like there really are a lot of people out there who got “victimized” by the Philippine Post Office. I haven’t heard of a government official who got reprimanded because of all these. So sad
Yes I agree I have sent three letters to my fiancee in Iligan from Australia and only two have got through. I don’t send money through the mail, but I have sent some photos that are irreplaceable. The service is appaling.
I’m sorry to hear about that, David =(